- Overview & General Provisions
Welcome to www.slipperyfluff.com (the “Site”), operated by Slipperyfluff (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your use of our website and the purchase of our plush footwear products (“Products”).
By accessing our Site or purchasing a Product from us, you agree to be bound by these Terms, as well as our Privacy Policy and Shipping & Returns Policy. These Terms are structured in compliance with the laws of Singapore and applicable consumer protection legislation within the European Union (EU) and European Economic Area (EEA). Please read them carefully before completing any transaction.
- Merchant & Business Operations
This Site and all corresponding sales operations are owned and managed by Slipperyfluff, a business entity registered in Singapore.
Brand Name: Slipperyfluff
Operating Address: 113 Eunos Ave 3, #01-15 Gordon Industrial Building, Singapore 409838
Telephone Contact: +65 8903 7500
Customer Support Email: slippers@slipperyfluff.com
All orders are processed and dispatched directly from our operating premises in Singapore to designated destinations within Europe.
- Orders, Pricing & Payment
Order Acceptance: Upon placing an order on our Site, you will receive an automated order acknowledgment email detailing your purchase. Final acceptance of your order occurs when the dispatch confirmation is issued. We reserve the right to decline or cancel orders in cases of stock non-availability, technical inaccuracies in pricing, or authorization issues.
Pricing & Currency: All prices displayed on our Site are presented in the designated currency at checkout and include relevant taxes where applicable.
Payment Processing: Payment must be made in full at the time of purchase via our secure online payment processing checkout. Transactions are handled through encrypted standard industry security channels. We do not store full payment card details on our servers.
- Shipping, Delivery & Risk Transfer
Dispatch & Transit Time: Orders are processed and prepared for dispatch within 1 to 2 working days following payment verification. Shipments are transported using priority international courier services (such as DHL, FedEx, or UPS Priority). Standard transit time to European addresses is estimated between 5 to 9 working days.
Automated Order Tracking: Automated status updates and tracking notifications will be dispatched to the email address provided during checkout at key stages, including initial dispatch, facility arrivals, and local delivery routing.
Delayed or Lost Shipments: If a shipment exceeds the standard delivery window, our support team will initiate a formal investigation with the carrier. Depending on the investigation outcome, we will arrange either a complete refund or a prompt replacement of the ordered items.
Transfer of Risk & Ownership: In full compliance with EU Consumer Rights Directives, the risk of loss or damage to the goods passes to the consumer only when the consumer (or a third party designated by the consumer, other than the carrier) acquires physical possession of the items. Risk does not transfer upon handover to the logistics carrier.
- Statutory Right of Withdrawal & Returns
14-Day Right of Withdrawal (EU/EEA Customers): Customers located in Europe have the statutory right to withdraw from their purchase agreement without giving any reason within 14 days from the day on which physical possession of the goods is acquired by the customer or an authorized third party.
Defective, Flawed, or Damaged Items: If an item arrives with defects, flaws, or damage incurred during transit, you may notify our support team within the statutory period via email at slippers@slipperyfluff.com. Customers are not required to return physical damaged items; clear photographic evidence submitted via email is sufficient for our team to evaluate and process a replacement or a full refund.
Return Procedure: To exercise your right of withdrawal or request assistance for damaged goods, please reach out to our support team with your order number and relevant details. Instructions regarding authorized returns will be provided promptly.
- Limitation of Liability & Consumer Rights
Statutory Protections: Nothing in these Terms excludes, restricts, or modifies any non-excludable legal rights, statutory guarantees, or remedies granted to consumers under Singapore law or statutory European consumer rights.
Operational Scope: To the fullest extent permitted by applicable law, Slipperyfluff shall not be liable for indirect, incidental, or consequential damages resulting from the temporary unavailability of the Site or minor delays in logistics caused by events beyond our direct operational control (e.g., global customs delays or severe transport disruptions).
- Intellectual Property
All original content, product photography, trademarks, brand assets, and textual materials published on this Site are the property of Slipperyfluff or utilized under appropriate authorization. Unauthorized copying, reproduction, or distribution of Site content is strictly prohibited. - Governing Law & Dispute Resolution
Governing Law: These Terms and any separate agreements under which we supply Products to you shall be governed by and construed in accordance with the laws of Singapore.
European Consumer Protection: For customers residing in the European Union, this choice of law does not deprive you of the protections afforded to you by mandatory provisions of the law of your country of residence under applicable international private law rules.
Resolution of Disputes: In the event of any disagreement or query regarding an order, consumers are encouraged to contact our support team at slippers@slipperyfluff.com in the first instance to seek an efficient and amicable resolution.