At Slipperyfluff (accessible via www.slipperyfluff.com), we strive to ensure customer satisfaction with every purchase. This Refund & Return Policy outlines your statutory rights, return procedures, and order resolution workflows for orders delivered to Europe.
- Statutory Right of Withdrawal (14-Day Cooling-Off Period)
Under EU Consumer Rights legislation, customers residing within the European Union and the European Economic Area (EEA) have the legal right to withdraw from their purchase contract within 14 days without giving any reason.
Withdrawal Period: The withdrawal period expires 14 days after the date on which you, or a third party nominated by you (other than the carrier), physical possession of the ordered goods.
Initiating a Withdrawal: To exercise your right of withdrawal, you must notify us of your decision prior to the expiration of the 14-day window. Please send a clear notification of your decision to our customer support team at slippers@slipperyfluff.com.
Condition of Returned Items: To be eligible for a full refund under the statutory withdrawal right, items must be returned unused, unworn, unwashed, and in their original packaging with all original labels attached.
- Return Address & Customer Return Obligations
For voluntary returns initiated under the statutory 14-day right of withdrawal:
Return Address: All returns originating from Europe must be shipped to our designated facility in Singapore:
113 Eunos Ave 3, #01-15 Gordon Industrial Building
Singapore 409838
Return Shipping Costs: Unless the item delivered is defective or incorrect, the customer is responsible for paying direct return shipping expenses to our Singapore facility.
Parcel Tracking: We strongly advise using a trackable postal or courier service when returning items, as we are unable to issue refunds for goods that fail to arrive without proof of delivery.
- Damaged, Defective, or Incorrect Goods
We take quality assurance seriously. If you receive an item that is defective, damaged in transit, or different from what you ordered:
Evidence Submission: Please contact us at slippers@slipperyfluff.com as soon as possible after delivery. Provide your order number along with clear photograph(s) or video showing the defect or damage.
No Return Required: Upon verification of the photographic or video evidence by our customer service team, you will not be required to ship the damaged or defective item back to Singapore.
Resolution Options: Once verified, we will arrange either a full refund to your original payment method or a replacement dispatch at no additional cost to you.
- Shipping, Delivery & Delay Investigations
All orders are dispatched directly from our Singapore distribution facility and fulfilled via express priority logistics carriers, including DHL, FedEx, and UPS Priority.
Order Processing Time: Orders are processed and dispatched within 1 to 2 business days following payment verification.
Transit Duration: Estimated delivery to European destinations takes between 5 to 9 business days.
Automated Order Tracking: Upon dispatch, arrival at key transit hubs, and local delivery assignment, automated shipping update emails containing tracking numbers are sent to the email address provided at checkout.
Transit Delay Investigation: If your parcel does not arrive within the expected timeframe, please contact us at slippers@slipperyfluff.com. We will initiate a formal trace and investigation with the courier service. If the investigation confirms the package is lost or unrecoverable, we will issue a complete refund or arrange a complimentary re-shipment.
- Refunds & Processing Methods
Refund Authorization: Approved refunds will be processed back to the original method of payment used at checkout.
Accepted Payment Methods: We accept major card schemes including Visa, Mastercard, and American Express, as well as digital payment solutions including Apple Pay, Google Pay, and authorized digital wallet options.
Refund Timeline: Once a refund is initiated by our team, funds typically appear in your account within 5 to 10 business days, depending on your bank or payment issuer.
- Customer Support Contact Details
If you have questions regarding this Refund & Return Policy or require assistance with an existing order, please contact our support team:
Email: slippers@slipperyfluff.com
Telephone: +65 8903 7500
Address: 113 Eunos Ave 3, #01-15 Gordon Industrial Building, Singapore 409838